Concern Management


Effective partnerships between parents, students and teachers at our school are important to educational success.

One part of the partnership is trust and openness. We need to be able to talk to each other when we have concerns, so that any issues can be worked out.

From time to time you may have concerns or complaints relating to the school. It is important that you share these with us as soon as you can.

Perhaps we haven’t explained something to your satisfaction, or maybe you don’t understand or agree with a decision. We need to talk these things through.

As a result, you may have a better understating of why we made a decision, or your thoughts may influence us to change something.

We value your comments and questions. They allow us to continually check how we do things.

We want to build and maintain strong partnerships with parents and care givers to support our students’ success.

Who do I talk to?

Most concerns relate to our children’s classroom experiences. The best person to talk to about this is their teacher.

All our teachers are keen to help you and your child feel comfortable.

As our teachers are very busy, please ring the office on 3902 3333, or drop in to make an appointment. Our office staff are happy to help.

By making an appointment, the teacher will have uninterrupted time to concentrate on the issue you raise.

Issues you think are more serious should be raised with the Principal. Again, making an appointment guarantees time dedicated to your concerns.

What will happen then?

Our staff will listen carefully to your concerns. They will ask questions to make sure they understand. They may make notes to assist in following up your concern. They will help you take your concern to the right place.

If you wish to bring a friend, or if you want help or support, such as an interpreter, please let us know when you make your appointment.

We will be happy to assist you.

Being prepared

To get the most from your meeting with our staff, these ideas may assist you:

1. Write down some notes about things you want to know or ask – that way you don’t overlook anything of concern.2. Be as clear as possible about the issue concerned, and try to give examples to the teacher to help explain the situation.3. What outcome do you want from this meeting? For example, do you need someone to explain to you about the HELP room; do you have concerns about your child’s progress; are there ways we do things at this school that you want to understand more fully; do you want to know how you can support your child through a difficult time.

If you know what you would like to achieve from your meeting, then you and the teacher have a starting point for discussions once you have explained your point of view.

Mutual Expectations

We understand that nearly all children tell their parents the truth about things they know. Sometimes this can lead to misunderstandings if your child doesn’t know the full background to an issue.

Our staff are the best people to speak to about any concern you have. We will be very happy to tell you as much as we can about things that affect your child so you have a fuller picture of what may be happening.

To ensure that both parents and teachers feel comfortable during meetings with each other, and are able therefore to concentrate on your concerns, it is helpful to follow some basic steps.

1. Make your appointment and try to be on time. If you are running late please let us know.2. As soon as you have a concern that you want to talk through, call us. The earlier we discuss issues, the less likely they are to grow.3. Remain as calm as possible. We all have your child’s interests at heart. Being calm allows us all to focus on this.4. Listening is very important. Our teachers will listen carefully to you. By allowing our teachers time to explain things to you, you will gain a better understanding of what may be happening.5. We respect you as parents, and we know you will respect our positions as teachers.


Most concerns can be resolved quickly to everyone’s satisfaction.

If your issue is more complex, we may need to talk to a number of people to get a clear picture of what is happening.

It may also take a while to explore with you, the options available to you.

By focussing on a positive resolution we can all help each other to manage the issue constructively.

Our commitment

We are committed to dealing positively with your concern. It helps us to learn how we can do things better.

We will try to make sure your concern is resolved quickly. Sometimes a complex matter will take time. We will always aim to make sure you understand what we are doing and why. Please ask at any stage if you need more information from us.

Last reviewed 06 February 2020
Last updated 06 February 2020